Shipping & Returns

Payment & Special Orders

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, Western Union, and wire transfer. We do not accept cash or CODs at this time. Credit card purchases over $100 must be shipped to the billing address. PayPal purchases over $100 must be shipped to a confirmed address.

Contact us at 1-800-515-3935 (customers outside the United States, call +1 212-764-6900) to request our wire transfer information.

If you purchase an item with a gift certificate*:

and a balance remains, we will issue you a new gift certificate for the remaining amount.
and the order total exceeds the gift certificate amount, we will ask you to use another form of payment for the balance due.

*Subject to applicable state laws.

Sales tax is only collected for orders shipped to New York and Florida.

After you submit your information to place your order, you will see an order confirmation page. If a problem occurs, a message will appear at the top of the order form indicating that the order could not be processed. Correct the problem and submit the form again to send the revised information. If you continue to have problems, please contact us directly at 1-800-515-3935 (customers outside the United States, call +1 212-764-6900).

We will attempt to accommodate any special size order; depending on the style of the ring and the sizing required, there may be an additional charge or a delay in processing the order. Please note that rings that have been sized are not eligible for returns or exchanges.

Most items we stock can be special ordered in a higher or lower metal quality or different metal type. For example, if an item is listed as 14-karat gold, we might be able to order it in 18-karat gold or platinum. Please contact us at 1-800-515-3935 (customers outside the United States, call +1 212-764-6900).
Please note that items that have been special ordered are not eligible for returns or exchanges.

Shipping

We ship orders once payment is approved, we verify your receiving address, and we locate the item in stock. If you ordered an item that is not currently in stock, we will notify you by e-mail. You will not be charged for any item until it is shipped.

For each shipping address, the following charges and time estimates apply:

Continental US Shipping: complimentary on all orders of $50 or more, approximately 7-10 business days
Expedited US Shipping: may be available for a fee, contact customer service at 1-800-515-3935 to inquire
Non-Continental US & International Shipping: rates and times vary, contact customer service at 1-800-515-3935 (customers outside the United States, call +1 212-764-6900) to inquire

For security purposes, we will not ship to PO boxes and our merchandise will not be delivered without a signature. Please be sure to select an address where an adult who is authorized to sign will be available. To inquire about shipments to US APO, FPO, or DPO addresses, please contact our Customer Service Department by calling 1-800-515-3935 (customers outside the United States, call +1 212-764-6900).

We unfortunately cannot accept responsibility for items lost or stolen while in transit. For security purposes, when you are responsible for shipping (such as those purchases to/from outside the continental United States), we strongly encourage you to choose a shipping method that includes tracking and insurance.

IMPORTANT: If your package is delivered to an office building, apartment complex, hospital, hotel, school, or similar building, FedEx may accept the signatures of mailroom employees, receptionists, or other administrative personnel. Unfortunately, we cannot be responsible for items that are lost or stolen under these delivery conditions.

For international orders, please contact our customer service at 1-800-515-3935 (customers outside the United States, call +1 212-764-6900). Please note that you are responsible for any import duties, taxes, tariffs, and custom clearance fees that may apply to your country, as well as additional shipping charges that may be applied.

If the box shows evidence of tampering, do not sign for it or accept it from the courier. Please contact our Customer Service Department immediately by calling 1-800-515-3935 (customers outside the United States, call +1 212-764-6900). We are not responsible for damage or loss caused by the courier and signed for or accepted.

When your order ships, you will receive an e-mail with a tracking number. To check on the status of your shipment, click on the tracking number displayed in the e-mail, or check the My Account section on the website.

If your order has not shipped within the estimated time, there may be a problem with your order. For help, call us at 1-800-515-3935 (customers outside the United States, call +1 212-764-6900).

Returns Of Online Purchases

This return policy applies only to purchases made on the www.DiamondsInternational.com website and does not apply to in-store purchases.

For items purchased through the www.DiamondsInternational.com website, we accept returns within 30 days of the shipment date, unless otherwise noted on the product page or unless the item is resized or a special order. We require a Return Merchandise Authorization (RMA) number for each item being returned; see below for the process to receive an RMA number.

Items must be returned in their original condition, must show no signs of wear, and must be accompanied by any and all original certificates, documentation, and packaging. Any promotional item or free gift included with your order must be returned along with your item, or the retail value of the promotion/gift will be deducted from your refund.

Refunds will be issued to the original form of payment used.

Returns from within the continental United States are eligible for free return shipping.

Any shipping costs incurred for the original purchase or the return (such as those to/from outside the continental United States) will not be refunded and are the sole responsibility of the customer.
In the event that you receive a product that is damaged or defective, we will be provide you with an RMA number and prepaid return shipping label, and once the item is received, we will ship a replacement item at no additional cost to you. PLEASE NOTE: Damaged or defective items must be reported within 30 days of the original shipment date.

To return or exchange an item, please contact us at CustomerService@DiamondsInternational.com.com or at 1-800-515-3935 (customers outside the United States, call +1 212-764-6900) to request an RMA number. Only items shipped with an RMA number will be accepted, and we take no responsibility for items shipped without an RMA number.

We process returns within 3-5 business days of receiving the item. To check on the status of your return, go to the My Account page, visit the Orders section, and then view the Order Status field. The Order Status field shows pending returns and their status.

For any questions, please feel free to contact our customer service department. Representatives are available during the following hours:
Monday – Thursday: 9am – 6pm ET
Friday: 9am – 4pm ET
Toll free within the US: 1-800-51-JEWEL (1-800-515-3935)
From outside the US: +1 212-764-6900